Privacy Policy

At Jilibee, we take your privacy very seriously. As a premier online casino operating in the Philippines, we are fully committed to safeguarding your personal information and ensuring that your experience on our platform is secure and transparent. This Privacy Policy outlines how we collect, use, and protect your data, providing clarity on the steps we take to ensure compliance with privacy laws, particularly in line with Philippine regulations and global best practices.

By using Jilibee, you agree to the terms of this Privacy Policy. We encourage you to read this document thoroughly to understand how your information is handled.

What Information We Collect

When you register and use the Jilibee platform, we collect specific personal data to enhance your user experience and improve our services. The information we collect includes:

Personal Information

Name: We collect your full name during registration to verify your identity and ensure secure transactions.
Email Address: This is used to send account notifications, promotions, and important updates.
Phone Number: We may use your phone number for two-factor authentication or account recovery.
Date of Birth: Age verification is mandatory to comply with legal gambling age restrictions.
Government-Issued Identification: For certain transactions, we may request additional verification, such as a government ID, to prevent fraud.

Financial Information

Jilibee collects financial information necessary to process your transactions on the platform. This may include:

Bank Account Details: For deposits and withdrawals.
Payment Methods: Information related to your preferred deposit and withdrawal methods, such as e-wallets, credit or debit card numbers.

Device and Log Information

To improve the functionality of our website and app, we may also collect non-personal data such as:

IP Address: We use this to monitor potential fraudulent activities and ensure the safety of your account.
Browser Type: Helps us optimize our website for better performance.
Cookies: Jilibee uses cookies to store session data and improve your experience by remembering your preferences and activities.

How We Use Your Information

Jilibee uses your personal information for a variety of purposes, all aimed at enhancing your experience on our platform and ensuring legal compliance. Some key uses include:

Account Management

We use your data to create and manage your Jilibee account, ensuring a smooth and secure gaming experience. This includes verification of identity, processing deposits and withdrawals, and providing customer support.

Security and Fraud Prevention

Your security is our top priority. We use your information to detect and prevent any suspicious or fraudulent activities on your account. This includes monitoring for unusual transactions, enforcing age restrictions, and ensuring compliance with PAGCOR regulations.

Promotional and Marketing Communications

Jilibee may use your email and phone number to send you information about new games, promotions, and bonuses. However, you have the right to opt out of receiving these communications at any time by adjusting your account settings or contacting our customer support team.

Analytics and Improvement

We collect and analyze non-personal information such as browser type and site activity to improve our platform’s performance. This data helps us enhance the user interface, offer more relevant content, and ensure that Jilibee runs smoothly on all devices.

How We Protect Your Data

Jilibee employs industry-standard security measures to ensure the safety of your personal and financial information. We use the following methods to protect your data:

Encryption

All sensitive information, including personal details and financial transactions, is encrypted using Secure Socket Layer (SSL) technology. This ensures that your data is protected from unauthorized access or interception during transmission.

Access Controls

We restrict access to your personal information to authorized employees only. These individuals are required to handle your data confidentially and in accordance with Jilibee’s privacy protocols.

Two-Factor Authentication (2FA)

To add an extra layer of protection, we offer two-factor authentication (2FA) for account login and verification. This ensures that even if your password is compromised, unauthorized access to your account is prevented.

Regular Security Audits

Jilibee conducts regular security audits and updates its systems to address any potential vulnerabilities. Our security team is constantly monitoring the platform to ensure your data remains safe from new and evolving threats.

Third-Party Sharing

Jilibee does not sell or rent your personal information to third parties. However, in specific circumstances, we may share your data with trusted third parties to ensure the functionality of our platform. These situations include:

Payment Processors

We share your financial information with authorized payment providers to process deposits and withdrawals. These providers are contractually obligated to handle your data securely and in compliance with privacy regulations.

Legal Compliance

In cases where Jilibee is required to comply with legal obligations, such as regulatory reporting to PAGCOR or responding to court orders, we may share relevant information with government authorities.

Service Providers

Jilibee partners with third-party service providers for activities such as email marketing, data analytics, and customer support. These providers are carefully vetted and required to maintain the confidentiality of your data.

Your Rights Regarding Your Data

At Jilibee, we recognize your rights to access, modify, or delete your personal information. You can exercise these rights by contacting our customer support team or by adjusting your account settings. Below are some of your key rights:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge unless the request is excessive.

Right to Rectification

If any of your personal information is incorrect or outdated, you can request its correction.

Right to Deletion

You can request the deletion of your personal information from our database, provided that there are no outstanding legal or regulatory obligations that require us to retain your data.

Right to Withdraw Consent

If you have consented to receive marketing communications, you have the right to withdraw this consent at any time. You can unsubscribe from emails by clicking the “Unsubscribe” link or by contacting customer support.

Changes to Our Privacy Policy

Jilibee may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by email or through an announcement on our platform. Your continued use of Jilibee after such changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or how your data is handled, you can reach our customer support team via live chat or email. We are available 24/7 to address any inquiries.

Play at Jilibee with Confidence

At Jilibee, we are dedicated to providing a secure and enjoyable gaming environment for all our players. By maintaining a robust privacy policy and adhering to the highest standards of data protection, we ensure that your personal information is safe while you enjoy the thrill of online gaming. Join Jilibee today, knowing that your privacy and security are our top